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Head of Retail Operations & Strategy

Marc Allen Associates

Region: | State: VIRGINIA

Hiring Manager: CEO

PRIMARY FUNCTION AND RESPONSIBILITY

As the entrepreneurial Head of Retail Operations & Strategy for a local iconic brand with strong community ties, you will manage a “mini” corporation, build a team, manage overall store operations and profitability, develop performance metrics, and create buying, marketing, and visual merchandising plans. You will be empowered to make decisions and try new, creative business-driving strategies without the typical corporate red tape and bureaucracy.

CORE FUNCTIONS AND COMPETENCIES:

Marketing & Merchandising:

  • Maintain brand integrity via merchandising, marketing, and overall store presentation.
  • Set marketing and merchandising strategies, ensuring a high level of execution.
  • Plan and execute store events.
  • Oversee product ordering and inventory replenishment.

Customer Service:

  • Develop and execute key retail performance metrics around sales and customer service.
  • Ensure the retail channel delivers world-class customer service and handles customer service-related issues appropriately.

Operations:

  • Manage the P&L, including top-line and bottom-line performance, emphasizing managing labor, refunds, total gross margin, and supplies.
  • Ensure execution of sales audit and inventory controls in all stores, including physical inventories, daily paperwork, receiving/returns, inventory controls, and other paperwork. Provide reporting to the Accounting department as requested.

HR/People Management:

  • Hire, train, motivate, and mentor store teams, focusing on people development to take on higher-level roles.
  • Manage overall HR initiatives.

BACKGROUND PROFILE

  • Retail management experience is required; previous multi-unit retail management is preferred.
  • Exceptional interpersonal communications skills.
  • Team player who is highly motivated and able to work independently and under pressure.
  • Positive attitude with the ability to work a flexible schedule, including nights, weekends, and holidays when needed.
  • Outstanding organizational and analytical abilities with advanced computer skills
  • Able to navigate MS Office suite comfortably, with user experience in various POS and payroll systems.
  • Willing to travel 1-2 days per month (day trips).
  • Must be able to stoop, squat, bend, climb a ladder, and lift 50 lbs.

  • Max. file size: 300 MB.

We place TOP RETAIL TALENT.
Guaranteed.