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Director of Brand Maintenance

  • West

Marc Allen Associates

Region: West

Hiring Manager: Senior Director, Store Operations


In this newly created, transformation-focused “face” of Brand Maintenance role, you and your team collaborate closely with GVP, SVP, and EVP Store Operations leaders, supporting the customer-facing appearance of more than 2100 existing locations with an additional 100 added annually. As an out-of-the-box, efficiency-minded, critical thinker, you will drive innovation and efficiencies around problem-solving, strategic planning, project and process management, budgeting, forecasting, cost control, and vendor and contract management for new and existing locations.


  • Manage the operational and financial aspects of Store Brand Maintenance and Repair Services, including daily janitorial services, floor care, periodic overnight work, and cosmetic and small fixture repair services through vendors and the team.
  • Develop and manage various store capital and expense budgets exceeding $100M annually for all repairs and vendor contracts.
  • Ensure timely and cost-effective responses for store repair and replacement issues; provide tools/resources to support Stores with ongoing execution and management of janitorial and cosmetic repair processes.
  • Act as the primary interface with vendor partners, maintaining and strengthening vendor relationships to ensure contracted service levels are met.
  • Partner with the Store Execution Analytics and Finance teams to maintain budgets for all areas of responsibility, delivering consistent and accurate reporting of operational standards and project updates.
  • Lead a team of 7-10 associates (1 Senior Manager, 2 Managers, 1 Supervisor, 2 Coordinators, and 1-4 Contractors) to ensure ongoing service levels and program execution in stores.


    • BS degree in Business or related field preferred.
    • 5-7 years of experience in vendor management, project management, and operational support, preferably retail-related.
    • A demonstrated ability to effectively manage staff resources, negotiate contracts, and interface with store personnel, management (SVP+), and outside vendors.
    • Can solve problems and recommend solutions using both qualitative and quantitative analysis.
    • Able to perform job functions independently and in a challenging environment.
    • Capable of prioritizing multiple tasks, performing them accurately with short deadlines.
    • Demonstrated ability to build relationships with senior leaders in a corporate and field (stores) environment.
    • Excellent communication skills, both oral and written.
    • Proficient in Excel and PowerPoint


    • Job requires ability to work in an office environment, primarily on a computer.
    • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, working with paper/files, etc.
    • Consistent timeliness and regular attendance.
    • Vision requirements: Ability to see information in print and/or electronically.
    • This role requires regular in-office presence, including engaging in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


    This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

    We are an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

    The base salary range for this role is $108,600 – $204,150. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

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