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Area Loss Prevention Manager

Marc Allen Associates

Region: | State: FLORIDA

GENERAL PURPOSE:

Our client is a $20B industry leader with over 2100 locations and an additional 100 added annually. This is a newly created, high-impact, succession-planned leadership role reporting to the Regional Director, Loss Prevention, managing the protection of company assets, and achieving shortage and safety goals for 13 stores and growing.

Minimizing Operational Shortage:

  • Achieve shortage reduction goals for assigned stores/district(s)/area.
  • Understand and respond to shortage processes (i.e., CNS, MOS, Front-End Operations, MPT, etc.) and analytics.
  • Identify shortage risks through regular review of indicator reports; partner with stores to develop action plans to address/minimize operational shortage.
  • Ensure all Loss Prevention shortage audits are conducted consistently and objectively, with a focus on continuous improvement through partnership and training.
  • Strictly adhere to all budget guidelines established in stores/district(s)/area.

Mitigating Theft & Fraud:

  • Aggressively identify, investigate, and resolve all internal and external theft and fraud, striving to minimize the impact of loss to the company and address new types of theft and fraud.
  • Maximize utilization of all available merchandise protection tools and resources (including EAS, domes, alarm equipment, fitting room controls, shortage highway, etc.) to address loss in stores and throughout the company.
  • Ensure consistent execution of all deterrence resources/tools to combat external loss proactively.
  • Leverage exception and store reporting systems to identify theft activity (including cash shortage) in assigned stores.
  • Drive resolution and case closure on all internal and external investigations, including timely follow-up on internal leads from the corporate Investigative Analyst team, the Alertline process, and external intelligence from other retailers or law enforcement groups regarding current market theft trends.
  • Maintain appropriate confidentiality through internal investigations; partner with store/district leadership and Human Resources to address associate behavior and take corrective actions.
  • Drive an impactful and effective Store Protection Specialists (SPS) program by participating in store efforts to hire, train, and develop SPS associates in assigned stores/district(s)/area.
  • Maintain accurate records and reports of all identified theft activity and related follow-up; disseminate and communicate reporting as necessary.
  • Drive store-level awareness of theft and fraud techniques as well as prevention tools/resources to mitigate future impact and loss.
  • Share expertise on physical security and loss prevention systems during new store openings, remodels, and expansions.

Maintaining a Safe & Secure Environment:

  • Drive achievement of accident reduction goals for General Liability GL) and Workers Compensation (WC) for assigned stores/district(s)/area.
  • Conduct regular Loss Prevention safety audits for compliance with all accident and critical incident preventative standards and programs.
  • Promote a safety-first culture by conducting regular store audits, supporting the proper utilization of safety incentive awards, and joining in safety celebrations for accident-free months.
  • Participate regularly in store and district conference calls to raise awareness of safety initiatives and emergency/crisis response procedures.
  • Execute effective crisis management and incident response; coach and train store leadership and associates on accident investigation findings, areas of opportunity, and future prevention techniques.
  • Provide physical security expertise and ensure proper functionality of store-based security technologies, such as alarms, CCTVs, Intellex, etc.
  • Regularly evaluate building integrity and partner with store management to follow up on any equipment failure.

Developing Great Teams & Partnerships:

  • Maintain strong partnerships at the store, district, and zone levels by managing, promoting, and directing all Loss Prevention initiatives and programs within the assigned group of stores.
  • Train store leadership and associates, as well as Operations and Human Resources partners, on current Loss Prevention initiatives and programs.
  • Assist store leadership in promoting awareness campaigns on shortage and safety control measures; regularly participate in key store meetings and recognition program activities.
  • Develop and maintain effective working relationships with corporate Loss Prevention partners and field-based peers; share current store/market trends and provide feedback on current or proposed initiatives.

SUPERVISORY RESPONSIBILITIES:

  • Shared supervisory responsibility for up to 75 store-based Loss Prevention associates (Store Protection Specialists or SPS) within assigned stores/district(s)/area.

COMPETENCIES:

  • Developing People
  • Communication
  • Collaboration
  • Business Acumen
  • Leadership
  • Drive Results
  • Inclusion
  • Planning & Organizing

BACKGROUND PROFILE:

  • BA degree or greater preferred, preferably in Business or Criminal Justice, or equivalent work experience.
  • 5+ years of directly related, multi-unit Loss Prevention and/or Retail work experience.
  • Experience driving successful loss prevention, shortage control, accident reduction, and fraud prevention programs.
  • Knowledge of and previous experience with Loss Prevention technologies (including CCTV systems and exception reporting systems) is advantageous.
  • Self-motivated and able to be successful in a fast-paced environment with minimal supervision.
  • Ability to be flexible and adapt to changing priorities.
  • Proven ability to make good decisions under pressure.
  • Values and exhibits the highest level of personal integrity.
  • Maintains confidentiality concerning all information and projects.
  • Excellent written, verbal communication and presentation skills.
  • Excellent analytical skills and demonstrated ability to solve problems.
  • Excellent organizational skills; detail-oriented.
  • Proficient in computer software including MS Office (Outlook, Word, Excel, and PowerPoint).

PHYSICAL REQUIREMENTS/ADA:

  • The job requires the ability to work in an office environment, primarily on a computer.
  • It requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, among other things.
  • Consistent timeliness and regular attendance.
  • Vision requirements: Ability to see information in print and/or electronically.
  • Must be able to travel
  • Must be able to stand for prolonged periods (up to 8 hours per day)
  • Frequent computer work required (up to 8 hours), involving repetitive arm/hand motions from keyboarding
  • This role requires regular in-office presence, including engaging in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

  • Max. file size: 300 MB.

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